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IT Network Service Manager NL

Job Level:  Professional

Rotterdam, NL, 3012AG

Due Date:  28/02/2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Home office
Employment Type:  Permanent
ID:  4725

Allianz Technology is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe, to which our more than 2,500 employees offer innovative, top-quality products and services in the fields of IT, Services and Operations.

The infrastructure team implements, maintains, administers and supports the infrastructure covering daily operational processes of Allianz Benelux.


Globally, Allianz is in a transition phase where the operation of the infrastructure has been outsourced to an external outsourcing party. Working for Allianz Technology Benelux means being part of an organisation transitioning from local operations to a regionalised service management organisation, while remaining responsible for the end to end operations for our customers.


Allianz Technology Benelux is changing from an operational to a service management organisation/service integrator role and develops from the current operational management frame work to a services and process based structure. Services will be harmonised and centralised.


Our Network infrastructure team ensures daily operations are guaranteed and services are delivered according to the agreed service definitions. Changes are managed, releases are planned and technical consultancy is offered to the internal customer.

The team consists of local resources (internal and external) and is developing an offshore team for operational delivery of these services.


The IT Network Service Manager is coordinating the activities, supporting the onshore- and offshore colleagues, and acting as the “bridge” between customer requests and Allianz Technology deliverables.


Transforming Allianz Technology Benelux operations, the IT Network Manager must show the following competencies:

  • An open mind set

  • Be a change agent

  • Anticipation, pro-active, take initiative

  • Collaboration

  • Self-driven

  • Display resilience, determination and flexibility


Tasks and responsibilities


  • As a 3rd level engineer, support related incident-, problem and change management activities

  • Responsible as first contact point for the business regarding infrastructure services

  • Collaborate on projects or release upgrades

  • Coordinate activities and planning with all available resources (onshore, offshore), for project- and maintenance activities

  • Drive continuous improvement on Network Infrastructure activities (pro-active problem management) on all layers (people – process – tools)

  • Develop and maintain Network portfolio including onboarding, lifecycle and roadmap, decommissioning

  • Support development of related SLA and underpinning contracts with providers and suppliers

  • Identify and implement improvements to maximize customer satisfaction

  • Identify asses and communicate the impact of changes affecting the service delivery

  • Create periodical reports on service delivery


Job requirements


  • CCNA certified

  • Five years of work experience in network management in an enterprise environment

  • Bachelor’s degree or educational equivalent, in computer science or information technology field

  • Relevant experience in coordinating technical team activities (planning, follow-up, …)

  • Relevant experience in ITIL Service Management

  • Fluent in English and Dutch

  • Establishing and maintaining effective working relationships with a broad range of users that are both technical and non-technical including internal and external suppliers.

  • Effectively using interpersonal and communications skills including tact and diplomacy.

  • Troubleshooting techniques used to resolve infrastructure related problems.

  • Communicating effectively through oral and written communications.

  • Work independently and in a team

  • Hands –on and solution oriented