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B2C Sales Customer Service Specialist Sr

Job Level:  Entry Level
Location: 

Richmond, VA, US, 23233

Due Date:  ASAP
Area of Expertise:  Operations
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  8643

SUMMARY

Receives inbound telephone inquiries from customers with the intent of promoting or selling company products or services.

 

JOB FUNCTIONS

•Key responsibilities which take no less than 10% of overall job time 

•Regular, predictable, reliable attendance is an essential function of this position.

•Respond to inbound customer inquiries via telephone.

•Educating potential clients on their insurance options, providing quotes, and closing sales

•Identify customer needs and provide optimal or alternative product solutions to meet those needs.

•Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.

•Accurately enter pertinent customer data and research customer information.

•Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.

•Demonstrated success in a sales based environment.

•Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment 

•Provide peer coaching/feedback related to quality, product knowledge, customer experience, de-escalation, policy and procedures

•Update/Create Call logger information in PS

•Review finance inquiries as needed

•May perform other duties as assigned.

 

 

MINIMUM QUALIFICATIONS

•High school diploma or equivalent diploma.

•Three (3) to five (5) years experience in customer service call center environment with demonstrated success in a sales based environment.

•Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.

•Property & Casualty (P&C) license required.


Nearest Major Market: Richmond