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Bankcard Customer Service Associate

Job Level:  Entry Level

Richmond, VA, US, 23233

Due Date:  ASAP
Area of Expertise:  Operations
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  8642

Respond to inbound telephone inquiries from customers.

Key responsibilities which take no less than 10% of overall job time
•Respond to inbound customer inquiries using the following channels of communication:
•Email – Using exceptional written skills, respond to customers using professional written email correspondence.
•Telephone – Provide professional verbal responses to customer inquiries.
•Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
•Anticipate customer needs by providing relevant solutions.
•Responsible for learning products and staying up-to-date on new product or policy changes in order to communicate such changes to the customers.
•May perform other duties as assigned.

•Accurately enter pertinent customer data and research customer information.
•Send out claim forms and answer claims status questions.
•Review and resolve pending policy inquiries.

•Answer inbound telephone calls from credit card holders and respond professionally to customers benefit or claim inquiries.
•Enter customer information into PeopleSoft within established guidelines.
•Initiate claims process where applicable by sending claimant requested forms.
•Responsible for fulfillment; send out claim documents or brochures.
•Assist team members with customer service issues as needed.

•High school diploma or equivalent diploma.
•Two (2) years of experience in customer service call center environment.

Nearest Major Market: Richmond