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Work from Home Claims Examiner

Job Level:  Entry Level

Richmond, VA, US, 23233

Due Date:  ASAP
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Home office
Employment Type:  Permanent
ID:  7138

If you dare to challenge yourself daily, we’d like to get to know you better! You’ll review customer claims of a lower to moderate level to determine whether a loss is covered. In this detail-oriented and customer-centric role, you’ll stay up-to-date on the specifics of coverage and benefits policies to empower effective decision making.


In addition to making coverage and benefits decisions, here’s what you can expect:



  • Review claims, identify the incident, determine coverage in accordance with the contract, and conclude what, if any, benefit applies and the amount to be reimbursed.
  • Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement.
  • Deliver a high standard of service and empathy when following up with customers by letter, email, or telephone call once the claim has been resolved.
  • Efficiently answer incoming telephone or email inquiries from customers regarding the status of their claim, striving for excellence at every touchpoint.
  • Document the claim determination and relevant notes into PeopleSoft, in accordance with company guidelines.
  • Collaborate with other departments when needed to verify or obtain missing information.
  • Accurately research discrepancies and be responsible for escalating questionable claims to the Manager.
  • Send out claim forms to new customers as needed.
  • Perform other duties as assigned.



  • High school diploma or equivalent diploma.
  • 1-2 years of experience in a customer service–related function.
  • Previous claims experience preferred.
  • Strong “customer first” mentality and approach.
  • Commitment to integrity and transparency.


Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!


Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at:


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

Nearest Major Market: Richmond