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Infrastructure Engineer Senior-Server | Hybrid

Job Level:  Professional

Richmond, VA, US, 23233

Due Date:  N/A
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4067


What you do:

Implement and manage IT Infrastructure in compliance with IT strategies and road-maps, as well as provide technical support in an integrated, multi-platform system environment. This includes: system hardware, software, desktop, networks, voice communications, disaster recovery, monitoring, and security. Ensure availability and accessibility of Allianz Technology infrastructure systems accordingly to established Service Level Agreements (SLAs). Collaborate with third party vendors and manage delivery of contracted services ensuring compliance with Allianz Technology processes and best practices.


Engage with other IT departments and business partners to translate business objectives into cohesive recommendations and solutions, define infrastructure design, and deliver quality services and solutions. Evaluate and implement new products available through outside vendors. Establish and document operational standards and procedures.


  • Design, install, configure, and maintain network (Cisco IOS, NX-OS, and associated connected systems) and/or telephony systems, related utilities, and hardware.
  • Manage work requests related to network and/or voice systems including incident response, service requests, and change requests.
  • Perform analysis and diagnosis of complex voice and data network issues.
  • Provide operational oversight of Infrastructure vendor performance, including maintenance of SLA's, aged incidents, capacity planning, and problem resolution.
  • Design and configure network and/or voice (i.e. IP IVR) scripts.
  • Review monitoring and control of infrastructure performance in the areas of response, throughput, and availability.
  • Partner with Enterprise Architecture and vendor partners to a) evaluate applicable voice trends, b) research, evaluate and recommend enterprise network and/or telephony products/protocols/technologies, and c) establish network and/or voice system.
  • Develop and maintain documentation of the design, implementation and operation of network and/or voice infrastructure and processes.
  • Serve as a mentor to other Infrastructure Engineers.

What you bring:

  • Bachelor's Degree in Information Systems, or similar discipline or equivalent experience
  • 6-7 years experience required in a networking environment
  • Minimum of 5 years of experience with
    • a) planning / implementation of system upgrades with routing/switching in an enterprise class network including one or more infra disciplines: Global WAN, Data Center LAN, Campus LAN;
    • b) maintenance, support and problem resolution for Cisco network infra/associated operating systems;
    • c) work with customers to understand / determine technical requirements to solve business problems
  • Cisco certifications, CCNA
  • 4-5 years experience preferred in demonstrated leadership within a technical team and in support of a project team
  • Basic understanding of ITIL Principals and/or ITIL Foundation Certification
  • Technical Certification in information technology and/or demonstrated ability through work experience


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.


Join us. Let's care for tomorrow.

Nearest Major Market: Richmond