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Claims Team Leader

Job Level:  Management

Remote, IL, US, 60606

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  9227

Role Purpose:

  • Lead and manage Commercial Auto/General Liability claims team that may also handle some EIL and Entertainment (Liability) claims;
  • Ensure claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines;
  • Utilize third party service providers to achieve economical results and to provide a high quality service to all internal and external customers; and
  • Develop and maintain strong relationships with brokers and clients.


Key Responsibilities:


Manage team of Claim Handlers

  • Lead and manage Claims team focusing on Mid-Corp and Corporate Commercial Auto and General Liability claims, but which also may handle EIL and Entertainment (Liability) claims
  • Manage cost center budget within plan; Training, developing and coaching of less experienced staff
  • Manage technical referrals as appropriate
  • Delegate work as appropriate

Investigation and Reserving of Claims

  • Investigate claims, including coverage determination and evaluation of loss exposures
  • Determine appropriate reserving levels; Select and direct independent external service providers (e.g. Loss Adjusters)
  • Proactively discuss and review contentious, large and complex claims with fellow adjusters and management to obtain opinions/feedback.


  • Settle claims through payment or denial
  • Negotiate to ensure efficient and competitive settlement; Ensure unpursued claims are settled in accordance with settlement guidelines
  • Support subrogation processes.

Claims Processing and Administration

  • Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems
  • Proactively review late/nonpayment of premium and support credit control process with Underwriting / Accounts
  • Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends

Referrals and Compliance

  • Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters; and Undertake audits of external service providers as appropriate.

Market Management & Relationship Management

  • Proactively support acquisition of new business and retention of existing business  (including client and broker negotiations where necessary)
  • Proactively liaise with MMC on market management initiatives; Positively represent AGCS externally to the market
  • Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations
  • Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)


Required Skills:

  • Preferably a degree in Economics, Law, or other appropriate discipline
  • 5-7 years of experience and a specialized understanding of LoB products and portfolio with technical specialist knowledge.
  • Specialized understanding of regional/local LoB insurance markets and competitor landscape
  • Recognized relationship building with brokers at peer group level and well established within local market
  • Good understanding of legal and regulatory framework
  • Experience in working in global complex, matrix organization leading a team of professionals
  • Advanced understanding in relevant products, wordings, terms and conditions and coverages
  • Solid knowledge of claim handling process from notification to settlement and recovery
  • Solid knowledge of claim handling process from notification to settlement and recovery
  • Knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application
  • Ability to negotiate resolution with claimants and/or their lawyers



Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.


Nearest Major Market: Chicago