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Process Improvement Expert - Chicago or New York

Job Level:  Professional

Chicago, IL, US, 60606 New York, NY, US, 10005

Due Date:  As soon as possible
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  9153



Role Purpose:

Process Improvements practice of Global Process Management is engaged to transform the business performance through effective process improvements across the value chain of the organization. The role holder is responsible for execution of a global program (portfolio of several process improvement projects)  against agreed improvement productivity & efficiency targets to improve organizational performance and achieve benefits in close alignment with the various business stakeholders. She/He will take accountability for planning, structuring, leading and executing global process improvement effort of high impact and complexity. Responsible for leading the engagement teams consisting of Process Improvement Managers, Process Improvement Specialists, Transformation Managers, Transformation Analysts and Support Staff and actively contributing to deliver expected business results. Supports in the execution of the Global Process Management function strategy. Define & own globally the process improvements related business demand in close partnership with business stakeholders.  Be responsible for driving process improvements and generating productivity efficiencies in accordance with the committed business case. Build a high performing engagement team supporting AGCS in process improvements.


Key Responsibilities:

Process Improvement:

  • Drive the execution of the Improvements program with LoB & Regional Heads / CXO areas based on the agreed roadmap with an aim to reduce complexity, drive higher throughput through the value streams of the organization.
  • She/he has an up to date working knowledge of the various regional improvement initiatives, understands and leverages global solutions for regional improvements, and is the point of contact for cross functional teams for reference and information.
  • The role holder is responsible for the management and analysis of issues within engagement, plan delivery with a realized benefit, steers the team to achieve expected results.


Global Standards & Methodology Execution:

  • Be responsible for executing and leading initiatives according to agreed SST / BPR methodology . Feedback experience and real-live best practices , to continuously improve global standards and approach.
  • Collaborate on identifying process automation opportunities.


Engagement Leadership:

  • Build, manage and motivate (virtual) process improvement engagement teams which will include Process improvement specialists, project support staff and team members from other departments.


Stakeholder and Change Management:

  • Ensure early engagement with regional stakeholders on known hot spots and future demand, outlining a vision of the to-be state, and continuously keeping them informed of progress and issues. Ensure continued cooperation towards successful completion of the improvement projects and benefits realization. Develop and positively influence key, strategic position holders across functions. Support Global Process management colleagues where interdependencies demand collaborative action and teamwork.
  • Ensure timely and transparent information to the Practice Head, Local stakeholders , i.e., accurate and relevant decision support material. Provide progress reports, outlining risks and issues in a timely manner so that the governance bodies can avoid business risks and make critical decisions.


Required Skills:

  • Business Administration Degree or similar. Operations Management, Management Sciences, Engineering Management, Technology and Management
  • Professional Training Qualification preferred, e.g., OPEX, Lean 6 Sigma, PRINCE II, MSP, ITIL, OPS Management
  • 5-7 years of experience in the domain of practice of the role
  • Project management experience
  • Preferably 5-7 years of experience in the insurance industry domain
  • Cross-cultural and international work experience


Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.





Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.



Nearest Major Market: Chicago