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Policy Management Manager

Job Level:  Professional

SG, 068897

Due Date:  12/31/2021
Area of Expertise:  Operations
Unit:  Allianz Singapore
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1150

Entity: Allianz Insurance Singapore


Overview of Role:

The incumbent will be responsible for providing efficient and effective support to Company goals by meeting and exceeding their expectations on and operational processes to provide support to all Sales Distribution Channels. The insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities/technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels within a highly flexible and high growth intensity environment. The incumbent is also required to work closely with other operations departments, external parties (Banks) and sales team in delivering excellent service quality. The incumbent is also responsible for refining the processes and defining requirements for improving the functionality of the core system working with other parties within the organization in an Agile manner in order to improve the efficiency of the system and thereby improving key indicators such as TAT and other performance indicators. This is a senior role reporting in to the Chief Operating Officer, it is critical to the success of the overall operating model of the organization.


Responsibilities of Role:

  • Work closely with sales function and select intermediaries to provide objective, professional and accurate response in accordance with agreed service standard with the objective of incepting policies in line with the overall process, guidelines and business objectives.
  • Ability to lead the team under high pressure environments and getting the best out of the team in a cohesive manner and in line with organizational standards on people management
  • Ability to think outside the box and solution with incumbent Business Master Platform team aimed at improving customer and intermediary experience and enhance policy management team effectiveness and efficiency.
  • Ability to work in an Agile manner to develop solutions aimed at improving policy management functionalities in the core Business Master Platform as well as participating in workshops in dependent functions especially U/W, Finance and Sales and Distribution to ensure end to end sales to service solutioning.
  • Manage Policy Management activities to ensure daily operations are well managed and set service standard and quality check on work presentation are adhered to
  • Keep up to date on new or enhanced products knowledge in order to maintain a high level of quality service to customer
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate
  • Develop and maintain strong relationships with key brokers, internal colleagues, clients and other relevant stakeholders (e.g. third party provider/s)
  • Manage and follow up on complaint, queries.
  • Record produce and prepare statistic and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-bases reports
  • Support continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvement where appropriate
  • Support in all requirements in Business Requirement Document and should be identified where applicable and covered in UAT.  Ensure all user requirements are appropriately and accurately tested and executed in test plans.  All UAT should be completed within the specified timeline and delivery dates.
  • Ensure all user requirements defined in Business Requirement Document are appropriately and accurately tested and executed as per plans within specific timeline and delivery dates.
  • Manage Policy Management team members on their daily timelines and tasks.
  • Expertise in system functions relating to Policy Management roles and all products developed
  • Any other duties as assigned



  • Minimal Diploma in any discipline minimal 5 years of experience.
  • Candidate must have GI & Life experience with Certification on M5, M5A, M8, M8A, M9, M9A, HI (BCP, Comm GI & PGI).
  • Good knowledge of insurance, products and processes.
  • Results oriented, strong Project Management and interpersonal skill and able to multi-task.
  • Solid team building and team management skills, both within and outside of core function
  • Excellent Customer Service and problem solving skill.
  • Ability to make sound decisions to identify the gaps when performing given task.
  • Demonstrate adaptability and effective time management to work under pressure to meet tight timeline in a fast paced-environment.
  • Proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
  • Must have positive attitude and pleasant disposition
  • Self-motivated individual
  • Have a strong understanding of system functionalities

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.