Client Services Associate

Let’s care for tomorrow. 
Your ambitions.  Your dreams.  Your tomorrow 
At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.  Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses. 

We are looking for a Client Services Associate, this hybrid role will be based in our O’Fallon, MO office. 

The Impact You Will Have
The Client Services Associate will primarily answer calls and emails daily from clients and brokers to resolve issues and provide assistance. The Client Services Associate will also be responsible for the ongoing analysis, collection, and resolution of open premium and deductible receivable balances.  Activities include, but are not limited:

• Early-stage collection activities
• Cancellation processes
• Discrepancy resolution, write-off recommendations, escheatment processes, relationship building, and adherence to local and global policies. 

Some of your specific responsibilities could include:

• Performing the collection activities for open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances. 
• Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers. 
• Assist with various collection activities, projects, and processes as assigned. 
• Analyze open balances and recommend write-offs where appropriate and process write-offs in accordance with local and global write-off policies.
• Set the market standard of excellence in all touch points with both internal and external customers.

 
What You’ll Bring to the Role:

• High School Diploma
• Bachelor’s degree in Business, Accounting or Finance preferred.
• 1-3 years Billing and Collections, Insurance Operations or Accounts Receivables experience
• Experience in Insurance preferred.
• Computer literacy required; Strong knowledge of MS Office 365 (Excel, Word, PowerPoint)
• Strong mathematical and analytical skills
• Strong interpersonal (written/verbal/collaborative) communication skills and persistence.
• Strong organizational skills. Ability to multitask in order to manage assignments.
• Must be customer service driven detail oriented and a team player.
• Ability to adapt to change.
• Leadership skills including the ability to train colleagues.  

The annual base salary range base pay range for this role is $40,000 to $64,762.   The annualized represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

54989 | Finance & Accounting | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you.
We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing.
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K.

Let’s care for your opportunities to progress.
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns.
From our support for flexible working and health, to helping people return from career breaks with experience that nothing else can teach.  We’ve got your back.

Let’s care for our society and our planet.
With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Global Corporate & Specialty (AGCS) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.  Learn more about us by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic.  Diversity of thinking is an important part of our company culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
 

Recruitment Agencies: 
AGCS has an in-house recruitment team, which focuses on sourcing great candidates directly. AGCS does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.

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