Marine Claims Manager - Transportation / Logistics (m/f/d)

Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow 

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

We are looking for a Marine Claims Manager – Transportation / Logistics.  This opportunity will be based in our O’Fallon, MO, Chicago, IL, Alpharetta, GA or New York, NY office. 

The Impact You Will Have : 

Reporting to the Director of Short Tail Claims, you will join the team as a Marine Claims Manager, who will: 

• Lead and manage Marine Claims Team that handles Transportation & Logistics claims. 

• Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines. 

• Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers. 

• Develop and maintain strong relationships with brokers and clients. 

Some of your specific responsibilities could include: 

• Managing a team of Claims Specialists including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiative

• Oversight of investigations and reserving claims 

  • Review claim handler investigation of claims, including coverage determination and evaluation of loss exposures. 
  • Determine appropriate reserving levels. 
  • Select and direct independent external service providers (e.g., Loss Adjusters) 
  • Proactively discuss and review contentious, large and complex claims with fellow management and internal stakeholders to obtain opinions/feedback. 

• Oversight of claims processing and administration 

  •  Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems. 
  • Manage timely production of management information reports (e.g., monthly major claims movements) and proactively identify loss trends. 

• Referrals and Compliance 

  • Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines. 
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate. 
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters 
  • Undertake audits of external service providers as appropriate. 

• Market and Relationship Management 

  • Proactively support the acquisition of new business and retention of existing business (including client and broker negotiations where necessary). 
  • Positively represent AGCS externally to the market. 
  • Proactively drive involvement of functional areas in Claims handling process, e.g., Underwriting, Distribution, ARC, Operations. 
  • Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders. 

What You’ll Bring to the Role 

• 5-7 years’ experience in specialized understanding of LOB products and portfolio with technical specialist knowledge. Management of systems (e.g., WINS, CLAWS, Global Genius).    

• Specialized understanding of regional/local LoB insurance markets and competitor landscape                   

• 5-7 years’ experience in specialized understanding of insurance related financial mechanisms and KPIs.                               

• 5-7 years’ experience in in-depth understanding of Claims Handling requirements as per internal and regulatory guidelines                 

• 5-7 years’ experience in understanding of reporting and evaluating Claims data for management purposes. 

• Managing people: Ability to lead and manage a team of claim handlers. Includes the ability to delegate tasks, steer team direction/goals, etc. 

• Recognized relationship building with brokers at peer group level and well established within local market. 

• Strong understanding of legal and regulatory framework  

• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages. 

• Reinsurance and coinsurance: Robust understanding of coinsurance and reinsurance and application. 

• Litigation: Robust understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g., mediation). 

• Reserving: Expert knowledge of reserving principles and practices. 

• Preferably a degree in Economics, Law, Insurance, or other appropriate discipline    

• Completion of professional insurance qualification 

• Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties. 

• Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions (e.g., CII)                               

 The annualized base pay range for this role is $102,375 to $224,550. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. 

56653 | Customer Services & Claims | Management | Allianz Commercial | Full-Time | Permanent

What’s in it for you? 

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. 

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

Care to join us? 

Allianz Commercial is the Allianz Group brand serving the world’s largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations’ economies. We bring together the corporate multinational business of Allianz Global Corporate & Specialty and the commercial business of national Allianz Property & Casualty entities and provide both traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling.   

As a key strategic player in the Allianz Group network, Allianz Commercial is present in over 200 countries and in 2022 generated more than €19 billion gross premium.  

Learn more about careers at Allianz Commercial by clicking here. 

Learn more about Allianz Commercial by clicking here. 

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture. 

People with disabilities: 
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com 

Recruitment Agencies:  
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. 

#LI-Hybrid