Deputy Manager Operations

Job details / role purpose

• Client handling and Relationship building with all external clients.

• Thorough understanding of claims processing in health/ travel domain.

• Operations person having good data grasping power and ability to generate reports as per requirement.

• Think out of the box for solutions
• Manage 24* 7 process with high customer centric approach

• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems

• Motivate and encourage agents through positive communication and feedback

• Develop schedules with agents each month to ensure call center objectives are covered

• Administer training programs for new hires and existing staff

Key responsibilities
• First point of contact for all escalations
• Good communication skills to converse with third party/ insurance companies.
• Manage a team
• Rostering and team management
• Solution oriented approach • To ensure systematic follow-up with the client • Ensure adherence to processes and requirements.
• Achèvement of Monthly, Quarterly & Yearly business plan • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. • Develop schedules with agents each month to ensure call center objectives are covered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group