Motor Claims Secretary
GR
Job Purpose
We are currently seeking to recruit a Motor Claims Secretary. The person in this position will assist customers and claimants regarding claims processing, will report and file motor damage claims, and will schedule Experts’ visits to repair shops for damage evaluation. This person will also create and maintain accurate claims records and will inform Adjusters accordingly, ensuring that all necessary information and documentation are provided. The role reports to the Motor Claims Secretary Supervisor.
What you will do
- Support claimants and provide informed and prompt customer service, ensuring a high level of customer satisfaction
- Handle inbound claimant inquiries, requests and complaints, provide initial guidance and support, and report and file damage claims via phone
- Schedule Experts’ visits to repair shops for damage evaluation
- Receive, distribute and organize incoming mail
- Create and report new claims folders, and provide relevant files to respective colleague for documents digitization
- Record keeping, based on applicable laws and company policies
- Information documentation and management through Automatic Payment System (ΣΑΠ)
- Monitoring of Experts fees and relevant payments by the Accounting department
What you bring
- Bachelor’s Degree in Business Administration or similar discipline
- Proven experience in a similar role in the Insurance Sector is an asset
- Excellent command of Greek and English language (both oral and written)
- Advanced PC literacy (especially MS Office)
- Communication skills
- Organization and time management skills
- Client service mindset
What We Offer
- Competitive salary and benefits package
- Professional development and education
- Health and wellbeing programs
- Positive learning and growing environment
59365 | Customer Services & Claims | Professional | Non-Executive | Allianz Greece | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
