At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:

Provide a concierge service experience supporting our ALFS or FMO distributions sales teams within broker dealer and field marketing office spaces.  Handle complex situations, elevated service concerns and accommodation requests on a broad range of cross functional issues.  Influence results, top producer retention and increases sales.  Educate and train the field on operational changes in addition to new digital and service capabilities.  Bring forward service breakdowns and recommend process improvements for a better overall service experience.  Partner with Operations Relationship Managers and internal and external sales to retain business and increase sales. You will report into the Relationship Management Senior Manager.

·       Handles complex, escalated and extraordinary situations.  Solve problems, provide creative solutions, and restore faith in the company through service recovery efforts coordinating and collaborating with many departments (legal, compliance, IT, operations, internal and external sales, actuarial, etc.) Have an understanding of Allianz products, customers, lines of business, distribution channels, operations function and systems, business rules and regulatory requirements.  Ability to excel in a deadline driven environment.  Reacting appropriately and quickly to escalated issues. Possess excellent communications skills to present cases to leadership, deliver constructive feedback to department managers, and communicate results to customers.

·       Cultivates and maintains close field relationships to ensure retention, increased sales and customer satisfaction. Demonstrate strong interpersonal skills and extremely effective written and verbal communications. Work with assigned sales group to ensure efficiency and quality of work and agree on focus. Share operational updates with the field and internal partners including the reasons, benefits and impacts of the changes. Shares new service and digital capabilities with the field. Seek feedback from top producers takes action and makes improvements.

·       Participates in face-to-face interactions with the field when they are in the home office or occasionally at field offices to solidify relationships, hear and respond to feedback, educate and promote Allianz. Attend and present at sales desk huddles and meets with sales management to discuss performance and obtain feedback.

·       Works with sales teams to provide value added programs to set Allianz apart from our competition focused on new, top Allianz or top industry and missing in action producers. Follow up with detractors from NPS and other field surveys to resolve outstanding concerns, hear feedback and restore relationships.

What you bring:

·       2-3 years’ experience required: transferable customer service or relationship management skills

·       Two-year required or equivalent work experience

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

46290 | Operations | Professional | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us.  Let’s care for tomorrow.   #LI-TD1