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Application Support Team Lead | Hybrid

Job Level:  Professional
Location: 

Minneapolis, MN, US, 55416-1297

Due Date:  N/A
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1426

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:

As part of our Application Development & Support organization, you will predominantly be involved in developing and supporting high visibility applications including administrative platforms, distribution systems and public portals. The Application Support Team Lead has the secondary ownership of applications delivery and maintaining health of applications in the portfolio in tandem with the IT

 

Manager

* Lead/provide day to day direction for Application Development teams for project delivery

* Review tickets inflow for applications in the portfolio and ensure assignment to appropriate teams

* Drive triage for high visibility incidents and communicate updates to Allianz leadership - IT and Business

* Assign tickets to team members or to another workgroup when applicable

* Conduct Incident Prioritization meetings with Business/Capability

* Provide work direction to vendor teams based on Incident Prioritization

* Provide support to ASM Vendor Managers to schedule changes for release for CRs and enhancement (<100 hours effort)

* Provide oversight to technical validation for Infrastructure / Application Delivery projects

* Lead/Drive Quarterly Patch validation process with vendors

* Manage and drive RCA process and ensure closure within stipulated timeframe

* Manage Incidents backlog and drive for closure

* Participate in Incident / Problem / RCA management meetings and triage

* Provide support for internal audits

* Coordinate business approval of production migrations

* Identify and drive improvements for SLA performance

* Lead productivity improvement programs and preventive maintenance initiatives related to SS&MO

* Ensure all work effort is documented in Service Now and remains current through closure.

* Provide support for disaster recovery testing initiatives

* Facilitate weekly/monthly presentations with IT Manager to explain the health (reliability, availability) of the application

 

What you bring:

* 5 - 7 years’ experience required: Leading and directing IT solution delivery

* 5 - 7 years’ experience preferred: Has managed several different IT functions and has interacted directly with Business Leadership.

* Experience with SQL, Informatics and Oracle is a plus.

* Four-year degree required: Four year degree in Computer Science, Business Finance, or other related field or equivalent work experience

 

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us.  Let’s care for tomorrow.