At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

You will provide a concierge-level experience for producers, FMOs and Broker Dealers when a complex or escalated service issue arises. Provide subject matter expertise and leadership from start to finish for each issue, engaging the appropriate partners. You will maintain relationships internally and externally and takes a collaborative approach to issue resolution. You will report into the Operations Relationship Management Director.

What you do:

·         Handle complex, escalated, service issues and accommodations requests. Responsible for intake, research, collaboration with stakeholders to determine resolution, and clear communication internally and externally throughout the process.

·         Collect, analyze and share service feedback/trends from the field with internal sales teams, operations and other areas as needed/requested.

·         Educate/train the field on operational changes and new service/digital capabilities. Meet with field partners during home office and field office events and visits.       

·         Follow up with detractors from NPS and other field surveys. Identify trends and recommend solutions.

What you bring:

•             2 + years’ experience required: transferable customer service or relationship management skills

•             High school diploma required

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

46560 | Operations | Professional | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us.  Let’s care for tomorrow.   #LI-TD1