Customer Journey Owner Director | Hybrid

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

The Customer Journey Owner Director is accountable for leading the design and implementation of customer journey across the value chain including implementation of methodologies, practices and tools for Financial Professional (FinPro) and customer. This role woks collaboratively across Distribution, Product Innovation, Digital, Marketing, Operations and other business functions to understand each stage of FinPro and customer interactions. Proactively engage with all internal and external stakeholders to identify and influence opportunities for improvement. Collaborate with Customer Insights and Data & Analytics functions to understand and improve FinPro and customer experience across all product lines and interaction points. Coach, mentor and may provide direction and guidance to more junior Journey Owners. You will report to the VP of Customer Experience.

What you do:

Customer Journey Application

• Lead the design, implementation and measurement of customer journeys across the value chain
• Implement and evolve practices, methodologies and tools to understand and improve the FinPro and customer experience across all product lines and touchpoints
• Engage with Customer Insights and Data & Analytics functions to identify trends and opportunities, ensure measurement and maintain a continues feedback loop
• Collaborate with Distribution, Product Innovation, Digital, Marketing and Operations partners to improve FinPro and customer interactions

Company Growth Strategy

• You will be the Customer Experience subject matter expert and practice lead on projects in support of our growth strategy
• Engage with growth portfolio teams to ensure incorporation of customer experience practices in identification, segmentation and interaction with FinPros and customers

Industry Perspective and Benchmarking

• You will remain current on new trends in FinTech and FinPro / customer needs and expectations
• Continuously benchmark against best in class customer experience industry leaders
• Represent the view from a FinPro / advisor's desk in development of customer journeys, enhancements of processes and tools and in support of omni-channel engagement strategies

What you bring:

• 8+ years of experience required
• Cross-functional customer journey development and management.
• You will convey the importance of customer-centric approaches and to mobilize teams through all levels and functions
• Four-year degree required in Marketing, Business or equivalent work experience

What we offer:

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a g time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.

47816 | Marketing & Design | Professional | Non-Executive | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board.  We care for tomorrow.