Voice of the Customer PMO

What you do

As PMO for Strategic Marketing, you will be part of the Voice of the Customer team, supporting our program of impactfully measuring customer experience and contributing to a customer centric mindset within our organization.
In this role, you’ll experience collaboration across the highly dynamic Allianz Partners ecosystem, and be exposed to stakeholders around the globe & across different functions, ensuring commitment, buy-in and action. You will be supporting our activities regarding data analysis, technical implementation, and customer experience improvement actions.

Your key responsibilities:

• Analysis of the current data situation in close collaboration with our experts  
• Coordination of exchange on Customer Experience (CX) initiatives across the Allianz Partners organization 
• Insight in technical setup of our CX surveying at Allianz Partners and support in the respective run tasks, including the implementation of improvement actions 
• Collaboration with colleagues from our local markets across the world, hub functions as well as other Allianz Partners or Allianz Group departments on an ad-hoc basis 
• Anticipate business challenges, find solutions for complex problems and ensure compliance with regulatory as well as Group requirements
• Establish efficient program coordination with clear responsibilities in relevant projects under the VoC program umbrella
• Manage governance, prioritization and demand management processes with relevant business owners
   

What you bring

• 2-5 years of work experience in a large corporate environment, with previous experience in the field of project management or Strategic Marketing  
• Strong organisational skills, with the ability to work efficiently with global and cross-functional teams
• Analytical skills, data affinity and curiosity to deep dive into technical details to support key projects
• Collaborative mindset, ability to influence and mobilize resources with intercultural sensitivity and international experience   
• Strong sensitivity to business needs and interest in customer experience with passion for data-driven CX transformation
• Highly developed interpersonal skills (i.e. communication, presentation and negotiation) as an assertive proactive team player
• English business fluent, additional language is a plus 

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. 

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.