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Senior Process Architect

Job Level:  Professional
Location: 

München, DE, 81737 London, GB, EC3V 0HR New York, NY, US, 10019

Due Date:  As soon as possible
Area of Expertise:  Operations
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  732

Job Purpose/Role
As the Corporate business unit of the Allianz Group, AGCS is aiming at building holistically constructed Master Customer Journeys and Experience covering Customer, Product, Processes in collaboration with Product, Distribution & Strategic Platform Architecture teams. The newly created ACM practice is tasked to deliver:

  • AGCS Master Processes as per ACM principles and leverage them in all strategic projects / investments to ensure maximum business benefits and alignment with customer requirements as per the Customer Journeys
  • Process flows and maps to harmonize end-to-end models across every Line of Business in collaboration with all relevant functions and assigned SMEs
  • As a Process Designer Senior reporting to the Head of Customer and Process Architecture at AGCS, you perform a strategic role for the ACM Master Processes, Process Optimization & Process Mapping team in AGCS COO area with accountability to work with Senior Stakeholders across all AGCS Functions and across regions
  • You will be working in ensuring that the proper mapping and documentation is in place and you will deliver process improvement and optimization in a timely manner
  • You will understand how process improvements are linked with automation and digital solutions and you will be in constant communication with SME and stakeholders
  • You will understand ACM strategy and what it means for the team. You are keen to lead less experienced team members

 

Key Responsibilities

  • Ensure appropriate process mapping and documentation through proactive communication with internal customers
  • Ensure delivery of process improvements and optimization according to the service levels defined on the Master Customer Journeys for Corporate insurance
  • Provide customers and colleagues of the team with relevant, timely and correct documentation outlining performance of automated processes and provide solutions in case of insufficient delivery performance
  • Work in collaboration from other units, third parties, internal customers and Allianz Group to further map and improve processes within AGCS
  • Actively and constantly improve processes or contribute to the improvement of corporate process through the use of digital solutions e.g. building a new end-to-end platform and process re-engineering
  • Proactively identify new technologies, tools, and processes in documenting processes which could lead to medium or long term performance improvement

 

Key Requirements/Skills/Experience

  • Strong facilitation and workshop skills; ability to design and lead interactive workshops to playback findings and gain buy-in across the business
  • Ability to communicate and present across a variety of audiences
  • Experience in process mapping and optimization with evidence of handling multiple stakeholders, leveraging change management techniques, and proved business outcomes
  • Evidence of driving process optimizations leveraging the tools of Six Sigma / OPEX
  • In-depth knowledge systems, processes and date architecture, process re-engineering and automation
  • Cross-cultural and international work experience
  • Bachelor’s Degree within IT or Business Administration; Master’s Degree preferred
  • OPEX Blue Belt and/or Six Sigma Green Belt Certification

 

Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.
Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.

Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.

For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.