40002 | Strategy | Management | Allianz Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary:

• Monitor and improve the operations in region to deliver exceptional customer experience. Improve operations productivity and optimize cost for all regional OEs. 
• Drive and accelerate transformation toward Simplicity @ Scale and Pinnacle 2030. 
• Promote customer-centric mindset and set unrivalled proposition in customer experience, one Allianz and technical excellence in onboarding, operations, and claims Ensure speed, simplicity, quality and empathy for customer transformation 
• Identify region-wide initiatives to improve customer experiences and productivity and execute it with a clear and proper governance
• Support region-wide initiatives and monitor the benefit realization
• Develop and manage operations communities of experts to drive the regional operations transformation

Key Responsibilities:

• Improve Productivity and Simplify Processes
  • Process Mining PoC in 3 OEs
  • Establishing and driving transformation through Community of experts
  • Monitor and facilitate Robotic Process Automation
  • Pilot for Allianz Service outsourcing
• Customer Centricity
  • Implementation of broader scope for VoC 
  • Customer Centricity / Empathy trainings to OE experts
  • Track CX KPIs and Enabler Ops KPIs   
• Implement ACM
  • Roll out Life ACM in all countries.
  • Track and facilitate Implementation of PC and Health initiatives and benefit realization
  • Ensure ACM compliance for new core system processes in Philippines 
• Drive functional solutions and implementation of major initiatives like Allianz 360, Core Life Platform, BMP, Call center platform, Data analytics and Citadel
  •  Ensure that the functional solution aligns with business vision
  • Include best practices from within and outside Allianz
  • Ensure >80% consistency across OEs in functionalities
• Contribute towards COO target employee engagement  scores of EEI and IMIX
  • Quarterly follow up on AES and other team engagement proposals
  • To ensure all team members have a development plan and opportunity to participate in cross functional events
• Establish a strong learning culture
  • Ensure each of your team member have minimum 30 hours of self learning
  • Ensure a SWP plan for your team and execution of 90% objectives 
  • Conduct 1 brown bag lunch session with other teams

Key Requirements:

•  Minimum 18 years+ experience in insurance or Finance industry, Operations and Transformation areas are preferred
• Technical skills:
  • Strong understanding of Operations KPI tracking and cost management
  • Hands on experience of driving customer centricity and customer experience design
  • Good and Strategic understanding of Insurance core, front-end systems and platforms
  • Basic knowledge on process engineering and programming languages (SQL, Python, Process mining language, etc.)
  • Design thinking and Customer Experience Design
• General skills:
  • Strong leadership skills to drive regional customer experience
  • Highly skilled at collaborating with a variety of internal and external stakeholders
  • Excellent communication, presentation and strategic thinking skills are critical for this role 
  • Good understanding of insurance process and environment  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.