Job Summary

We are seeking a dynamic Policy Management Executive with a positive and proactive attitude to manage financial and non-financial change requests and address customer inquiries effectively. This role will primarily involve processing policy changes, handling customer requests, and contributing to projects and campaigns related to policy management. The ideal candidate will be detail-oriented, efficient, and committed to delivering high-quality service within specified timelines.

Key Responsibilities:

• To process reinstatement and policy coverage/benefits changes
• To update non-financial changes like contact details and personal information update
• To process policy changes submitted by customers/agents within turnaround time
• To assist in projects/campaign related to policy management
• To provide quality work in meeting company’s target and service standard

Key requirements

• High school diploma or equivalent; recent school/college/university leaver.
• 1-2 years of working experience in an insurance company, focusing on operational tasks such as policy processing and customer service.
• Familiarity with insurance policies and procedures
• Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).
• Team player with the ability to collaborate effectively with colleagues to achieve common goals.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.

43014 | Operations | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.