Assistant Manager, Claims Insurance

What you do:

Responsible to attend and handle all claim loss/damage and notifications from insurance partners in Malaysia, Singapore, and Indonesia.

Responsible for recruiting, onboarding, and managing a network of qualified service providers in Malaysia and Singapore, ensuring the consistent delivery of high-quality service to our policyholders.

Key responsibilities include:

• Identify and recruit reputable service providers specializing in the repair and replacement of appliances;
• Onboard new providers into our network, conduct thorough background checks and reference validations to ensuring compliance with all contractual requirements;
• Monitor provider performance on key metrics, including response time, quality of work, and customer satisfaction;
• Facilitate regular meeting to discuss network performance, provide feedback to providers on areas for improvement and recognition for exceptional service;
• Conduct periodic site visits to assess provider capabilities and compliance;
• Research and identify emerging trends in appliance repair and replacement;
• Expand the provider network to meet changing customer needs and geographic coverage;
• Maintain a diverse and geographically balanced provider pool to ensure efficient and cost-effective service;
• Manage provider contracts and ensure compliance with all relevant regulations;
• Maintain open lines of communication with providers, customers, and internal stakeholders;
• Manage and resolve customer feedback, inquiries and complaints promptly and effectively within designated timelines whilst providing a feasible resolution through established departmental processes and procedures;
• Participate in team projects and/or ad-hoc tasks as assigned; and
• Promote positive teamwork and collaboration in assuming the responsibilities of other team members as and when required.

As the successful candidate, you will be able to show: 

• At least 3 years of working experience in network management.
• Technical and Engineering background will be added advantage.
• Excellent oral and written communication in English and Malay
• High level interpersonal and analytical skills
• Self-motivated person and who is well organized.
• Strong ability to plan and manage time is essential

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

54424 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.