Customer Service Executive, Johor

 
51827 | Operations | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

• Responsible for Johor Bahru branch operations.
• Responsible for sales and agency support by leading the team to provide fast, easy and reliable service to agents.
• Responsible for decentralization of services by promoting active services to agencies/customer.
• Responsible for efficiency & quality one-stop service center via One Allianz Customer Service.

Key Responsibilities:

1. Responsible for the following functions:
   • Customer Service (call & face-to-face) and Complaint Handling
   • Collections, reconciliation & banking
   • Decentralization of policy servicing (financial & non-financial policy changes and reinstatement)

2. To work together with Agency Experience team and Sales colleagues, to provide fast, easy and reliable service to agents and customers.
3. To ensure compliance with the Standard Operating Procedure for Personal Data Protection (“SOP”) & ASIDM.
4. To work together with AGIC for One Allianz Customer Service, to enhance customer experience by providing efficient service and seamless operations, whereby a customer is able to perform any of insurance transactions (general or life) at Johor Bahru branch.
5. To communicate with AGIC synergy branches on collection, TR related issues and policy related enquiries whenever required.              
6. To implement strategic initiatives to support the business goals.
7. To ensure compliance of FSA 2013, SOPs, Guidelines & Procedure issued by relevant bodies.
8. To attend to auditors, audit response and compliance to audit response.
9. To represent and report on branch operational matters, if required
10. To safeguard assets and promote efficient utilization of resources.
11. To ensure required licenses are renewed and displayed at designated place.
12. To ensure Money Insurance & CIT are reviewed.
13. To undertake any other duties and responsibilities requested by the management as and when required.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.