Motor Claims Supplier Relationship Manager
Home, ENG, GB, HOME BASED
Who we are
Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.
Role Description
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We have an exciting opportunity as a Motor Claims Supplier Relationship Manager to be part of our rapidly developing Supplier Services team bringing supply-chain management expertise to the front-line of our claims environment.
This role is home based, so the successful candidate can be based anywhere in the UK, however national travel will be required.
This role sits within our Motor Claims Supplier Services Team specifically responsible commodities such as Hire, Glass, Accident Recovery, Software etc and is responsible for the management and continuous improvement of services utilised in the delivery of our world class motor claims services to Allianz customers. Collaboration will be at the heart of the role, you will be the main conduit between our frontline claims environment, the wider supplier services team and third party partners. Purposely close to our key stakeholders and customers you will be in a prime position to interpret our customer and business demand to help shape and develop world class services aligning to our Group Strategy and Values
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The key responsibilities of the role will include:
- Support the Claims Handling Philosophy to deliver claims excellence within Allianz Claims
- Assist the development of processes and practices to improve supplier performance
- Monitor and review performance of suppliers, including benchmarking, to maintain a clear understanding of performance of suppliers against Service Level Agreements and processes
- Build and maintain strong and effective relationships with key stakeholders including the claims team and suppliers to ensure that service delivery meets the expectation of key business stakeholders
- Manage the expectations of stakeholders so that any issues are identified, addressed and resolved promptly
- Lead on the development, implementation and communication of Supplier strategies to support delivery of overall claims business strategy
- Lead on the delivery of a sustainable Customer experience whilst controlling impact on the business in terms of cost control and expenses
- Develop supplier strategy plans across team in consultation with Head of Supplier Services and key business stakeholder
- In collaboration with management, negotiate key supplier contracts to enable consistency of practice across the business and to minimise the end to end supply chain costs and improve customer focus
- Work with internal stakeholders to understand key performance measures and processes to ensure delivery of customer service, consistency of practice and cost effective delivery of service across commodities under management
- Communicate the Allianz claims strategy to Suppliers on a regular basis in order to ensure they are fully aligned with our future requirements
About You
Skills and Experience:
To be a success in this role, you will have proven supplier relationship management, or previously worked within a motor claims environment as well as the following:
Experience in supplier performance, development and improvement management
Strong customer focus, with internal and external stakeholder management
Carried out a similar motor claims supplier relationship role at another Insurer/Accident Management Company (desirable)
ACII or working towards (desirable)
Professional qualification in CIPS
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What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.
We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working.
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme
- Retail Discounts
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Our Purpose and Values
We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it.
Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building on inclusive culture for us all to succeed.
Diversity & Inclusion
At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.
At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.
Join us - Let’s Care for Tomorrow.
47506 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent
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