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Motor Assessor (Metropolitan NSW)

Job Level:  Professional

Home, ACT, AU, 2000

Due Date:  ASAP
Area of Expertise:  Operations
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  8588

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


Motor Assessor | NSW – Sydney

  • Put the customer at the heart of everything you do
  • Feel valued for all that you bring and do
  • Leading global insurer


Is going the extra mile to help a customer important to you?

In this role, you will apply motor assessing policies and procedures to ensure the best practicable repair cost, customer service and compliance outcomes are achieved.


You'll be responsible for:

  • Delivering best practicable assessment outcomes, in either repair cost or total loss (i.e. Closed File Reviews, Open File Reviews etc.).
  • Complying with the motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards.
  • Wherever appropriate, applying repair cost benchmarking, alternative parts reporting and scorecards to improve repairer performance.
  • Contributing to improving the customer service  of Selected and non-Selected repairers.
  • Providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
  • Meeting or exceeding productivity objectives.
  • Wherever practicable, completing total loss reports within 24 hours of assessment.


Important to your success:

  • Current Trade Qualification licence within the motor vehicle repair industry.
  • Experience in repair shop management / estimating and in motor vehicle assessing practices and in the provision of damaged vehicle quotations.
  • A current driver's license.
  • Knowledge of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Excellent verbal and written communication skills.


What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
  • Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
  • We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
  • Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.  As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.


Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?