BMW Roadside Technician covering West London & surrounding area

Job Level:  Professional


Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Employing Entity:  AWP Assistance UK Ltd
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  32499
Position Cluster: 

BMW Roadside Technician covering West London & surrounding area


The role

To ensure that customers of the premium car manufacturer that we represent receive a superlative service that enhances their perception of the brand when they need our Assistance service. Our Premium brand roadside repair technicians are empowered to take ownership of each assistance they attend, by making the best and most relevant decisions for each customer to ensure their soonest possible onward mobility in their moment of need.  


Salary Package

Our package is designed to attract and keep the best Technicians in terms of technical skills, positive attitude and customer handling capabilities. Full Training and support will be provided to all those who join us on a journey that will both fully exploit the opportunity for self-development and maximising any individual’s potential.

  • £45,000 OTE
  • Basic salary £35,574
  • Top performers achieving £50,000 +

Currently, for all successful applicants we are also offering in the first year of service:

  • Guaranteed Bonus £3,000 in the first 12 months, paid quarterly


Your hours of work will equate to a 48-hour working week and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.  Shifts are between 7am and 10pm Monday to Sunday.


You will:


The Open Road

 They say variety is the spice of life and there is no shortage of variety in this role.  You will be the face of our client’s Brand, helping customers in their hour of need, whether that be home or roadside, supporting them through a key moment of truth.   Although you will be working with one Premium brand, the breadth of models, drive trains and diagnosis systems are sure to keep you interested.


Roadside Assistance and Repair

Attending Customers when they need our help the most. You will be motivated to repair the vehicle at scene through various technologies and diagnostic systems, arranging when the vehicle requires Retailer attention, or simply talking customers through a repair that can be dealt with easily.


Through Active support from the dedicated Technical Specialists to continually support repair opportunities, through to associated Technical Training to keep you up to speed with technology, you will be part of a team that not only delivers exceptional customer service but also provides valuable feedback to our client to continually improve product quality. 


Customer Service

Your whole approach to delivering excellent service will result in rewarding direct and/or written positive feedback from Customers you have helped in their moment of need. This feedback feels good, very good. To makes things feel even better there will also be an incentive programme based on service delivery and feedback that includes interaction with the client.


Service Vehicle Maintenance

A clean and tidy first impression is essential as it positively contributes to the premium position you will hold. It is therefore a requirement that your vehicle meets these criteria at all possible times – weather permitting. That said, if you are the right type of person, you already know this.   


Stock Control     

Proactively work with our Technical Support teams to ensure you are carrying the optimum parts stock and tooling to make it as easy as possible to achieve the efficient delivery of service.


About you:

  • Manufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diploma
  • Diagnostic equipment experience
  • Excellent fault finding and repair skills
  • Excellent customer facing skills
  • Good level of IT competence
  • Full drivers’ licence
  • Flexible and adaptable to changing circumstances


Staff Benefits:

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence through learning’.  You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal development, in addition to providing a wide range of employment linked benefits.

We will provide you with a competitive salary and contribute towards a company pension scheme.  You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.  You will also benefit from our company bonus scheme, Private Medical cover, competitive annual leave, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility and an interest free season ticket loan after qualifying period.


Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.



32499 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.