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Case Manager

Job Level:  Entry Level

Launceston, TAS, AU, 7250 Hobart, TAS, AU, 7000

Available until:  10/18/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  11660

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.


So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


Case Manager, Personal Injury | Hobart or Launceston, TAS


Are you inspired by getting the best solution for your customer?

As a Case Manager you will become a valued member and key contributor to the success of our Workers Compensation teams in Victoria. You will be responsible for the management of claims portfolios, and will apply a recovery and return to work focus to achieve outcomes, whilst maintaining excellent customer service standards and meeting compliance requirements.


You'll be responsible for:


  • Managing a portfolio of Workers Compensation claims.
  • Strategizing and implementing appropriate and achievable recovery and return to work goals.
  • Maintaining high customer service standards and building effective working relationships with a variety of key stakeholders; including injured workers, employers, and medical professionals to drive successful outcomes.
  • Determining strategies to progress claims toward appropriate goals.


Important to your success:


  • The ability to read and interpret information, including legislation.
  • Proven customer service experience.
  • Effective relationship building and problem-solving skills.
  • Excellent written and verbal communication skills.
  • An ability to prioritise workload to ensure required outcomes are achieved.


What's on offer?


  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life as well as your life with us.
  • Feel empowered to achieve your goals and supported to explore different career options.
  • You’ll be given complete autonomy on how to apply your skills, on what decisions to make and how to achieve meaningful outcomes.


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".


Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

As a requirement of your role, it will be necessary for you attend the workplace as part of a hybrid model. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.


We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.


Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?