What you do

As  part of our Operations division this role provides service delivery to our customers and operational processes in support of our Home Line of Businesses, reporting to the Global Head of Home Operations.  The successful candidate will require strong leadership skills, an innovative mindset as well as deep operations experience in order to lead the delivery of the strategic development, management, and operational excellence of the Home insurance and assistance division within Allianz Partners.

In this role, you will focus on:

• Strategic Planning: As well as running the daily operations, develop, align, and execute a comprehensive global strategy for the end-to-end operations for the Home LoB in CEE, aligning it with the overall Global OPS goals and objectives. Define Home Operations strategy in CEE and roadmap and monitor short-, mid-, and long-term objectives in terms of performance, organization, process improvement & design, tools and practices. Set clear KPI targets to measure success and ensure operations leadership executes on targets for Home service delivery and strategy.
• Collaboration: Collaborate with the rest of the Home operations leadership team and contribute positively to the overall success of operations. Work closely with the OPS-functions of the big clients of the LoB Home in CEE.
• Financial & Budget Management: Monitor the budget for Home operations in CEE, ensuring profitability while controlling expenses and external costs of claims & assistance cases. Oversee and manage Home operations operating budget in CEE.
• Process Improvement: Lead the continuous improvement of Home processes in the region that caters to the diverse needs of vehicle users & business partners contracts in CEE and delivers high customer service in close interaction with the central process improvement team.
• Ensure a strong technical performance: Together with the adequate COEs, ensure leakage is properly measured through CFRs and build action plans through root cause systematic analysis to reduce leakage.
• Risk Assessment: Assess and manage the risks associated with the Home assistance & insurance businesses, including quality monitoring, fraud control, and risk mitigation strategies in CEE.
• Performance Analysis: Set expectations through maturity models and self assessments for key performance indicators and monitor across all locations of the region to ensure operations teams are delivering plans to meet targets set.
• Customer Experience: Stay up to date with global home trends, customer preferences, and regulatory changes to ensure the company's operations remain competitive, compliant, and customer focused. Set 5-star voice of the customer alignment across the region and the leadership team.
• Team Leadership & governance: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Install a successful governance model within the Home local and regional, targeted at reaping the optimal benefits from Home Operations competencies. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams

What you bring

• 7+ years’ experience of senior level leadership in an operations related environment
• Previous leadership experience with responsibilities for a minimum of 100+ staff
• Primary degree in business or a related field
• Fluent in English and German
• Consolidated experience in stakeholder engagement and management

What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
 

45130 | Operations | Management | Allianz Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.