Customer Care Executive

   Role Summary

Job Title: Customer Care Executive
Job Location: Gurgaon
Reporting Manager: Process Manager 
Team Management (Y/N): No

   Job details / role purpose

•    Person has to manage inbound calls/chat/email as per skill set.
•    To work in rotating shift as per business requirement.
•    Identifying customers’ needs, clarify information, research every issue and providing solutions.
•    Build sustainable relationships and engage customers by taking the extra mile.
•    Providing accurate, valid and complete information by using the given resources and tools.
  Key responsibilities

•    Handling inbound calls/chat/email as per targets defined.
•    Maintaining call AHT as per process targets and requirements.
•    Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction.
•    Ensuring that all calls, emails or chat handled by the associate meet the quality standard requirements.
•    Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
•    Meeting the basic login hour target and ensuring quality service is delivered to all customers.
•    Candidate should have minimum 6 months of inbound customer service experience 
•    Candidates with preferred Insurance understanding and background are welcomed 

  Profile sought and key requirements

•    Good communication skills.
•    Insurance background will be added advantage.
•    Ready to work in Rotational shifts and ready to extend shift when required.
•    Prior experience of customer handling via calls/email or chat will be preferred.
•    Resources with multilingual skills will be preferred.
•    Typing speed of a minimum 25 words/ per minute with 85% accuracy is required.
•    Employee having their own transport will be preferred.

  Profile sought and key requirements.
•    Flexible working hours and remote work options
•    Generous paid time off (vacation, holidays, sick leave)
•    Opportunities for career advancement and promotions
•    Access to training programs, workshops, and seminar.
•    Employee recognition programs and award.
•    Company-sponsored social events and team-building activities
•    Open communication channels and regular feedback sessions

We give priority to applicants from within the units of Allianz Worldwide Partners as well as from other Allianz Group companies. 
In order to promote this internal mobility, we would be happy to answer your questions prior to your official application. 
Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees too. So if you would like to work for a global company that offers international career opportunities, contact us today and join our global family.
Everyone is welcome to apply, regardless of gender, national origin, age, religion, disability, sexual orientation or philosophy of life. Allianz Worldwide Partners is an Equal Opportunity Employer. More information about our company can be found https://www.allianz.com/en/products_solutions/services-and-assistance/allianz-worldwide-partners/

If you want to know more about our products and services, please check the website below 
http://www.allianz-global-assistance.com/corporate/work-with-us/ for Allianz Global Assistance
http://www.allianzworldwidecare.com/specialist-provider-of-international-health-insurance-products?choice=en for Allianz Worldwide Care
https://www.allianz.com/en/careers/index.html for Allianz Global Automotive
 

60391 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.