Assistance Coordinator
Gurgaon, IN
Position summary
Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.
Key Responsibilities
Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
Qualifications and Education Requirements
A minimum of 6-12 months experience in a customer service-related function.
Ability to pay close attention to detail and multi-task.
Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
Demonstrated ability
60985 | Operations | Entry Level | Allianz Partners | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"
Position summary
Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.
Key Responsibilities
Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
Qualifications and Education Requirements
A minimum of 6-12 months experience in a customer service-related function.
Ability to pay close attention to detail and multi-task.
Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
Demonstrated ability
