Process Intelligence Analyst
Guildford, ENG, GB, GU1 1DB Birmingham, GB, B37 7ET
Location: Guildford or Birmingham/hybrid
Salary: Dep on exp + bonus + benefits
Who we are
Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.
This is a fantastic opportunity to join our Business Simplification Practice as a Process Intelligence Analyst, working in the Centre of Excellence for Allianz UK.
In this role you will be responsible for shaping the future of our work and being part of a team that simplifies and automates processes throughout Allianz UK. Our technology and capability are evolving quickly and we are looking for someone to work alongside a variety of stakeholders, identifying and simplifying hurdles to streamline processes that are suitable for simplification. You will take various departments on their Process Mining journey, helping to extract and map data into Celonis, create meaningful dashboards, and share the insights with the business and your wider team.
We are looking for a great communicator and negotiator who can engage with people at all levels, as well as having an understanding of how data can be used to improve processes. The ideal candidate will have stakeholder and project management skills, whilst also having the ability to communicate business requirements to data driven solutions. Finally, you need to be enthusiastic about the world of Process Mining and the value it can unlock in our business.
If you are entrepreneurial with an interest in new tools and Process Mining, able to multitask and are excited about joining a company that offers great opportunities to develop, this could be the role for you!
Key responsibilities
This is a diverse role that involves both Analysis and Project Management, with the ability to lead and provide direction to our key stakeholders.
Analysis & Engineering
- Collaborating with colleagues across the business to identify potential areas for Process Mining, ensuring the customer is at the heart of what we do.
- Understanding the business environments, business needs and able to elicit business knowledge to add context to data from stakeholders at different levels.
- Identify inefficiencies, bottlenecks, and areas for improvement.
- Produce cost/benefit analysis on any initiatives and opportunities; prioritising initiatives based on the likely cost saving.
- Presenting and recommending potential solutions in line with business objectives, needs and requirements.
- Reporting on progression to senior leaders.
- Ability to also work on Task Mining initiatives and understanding the benefits and differences compared to Process Mining.
- Assist the business with data extraction.
- Creation of dashboards within Celonis.
Leadership
- Ensuring all potential solutions are following Best Practice and Change Framework.
- Applying Celonis Best Practice tools, techniques, and standards.
- Champion Celonis and any other relevant tools for Process Intelligence.
- Facilitating monthly stakeholder meetings to discuss opportunities and changes.
- Supporting the development of solutions by working closely with the wider Business Simplification team.
About you
Essential Skills
We are looking for an enthusiastic person with excellent project and stakeholder management skills, who is passionate about tools that enable process impact and:
- Strong analytical and problem-solving skills.
- Demonstrates knowledge of multiple different requirements elicitation techniques.
- Proven excellence at workshop facilitation.
- Ability to influence and challenge constructively.
- Confident in working with stakeholders at various levels.
- Able to lead others and champion best practices.
- Experienced in data, SQL and BI tools.
Desirable Skills
- Knowledge of working in an insurance or financial services-based organisation.
- Experience of Process Mining tools, such as Celonis.
- Understanding of Task Mining and how to run initiatives on related tools.
- Understanding Change Practices such as Agile or Kanban.
- Good MS Office skills.
- Experience of undertaking cost benefit analysis.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Annual bonus scheme
- 25 days holiday plus bank holidays
- Contributory pension scheme
- Life cover
- Group Income Protection
- Flexible buy/sell holiday options
- Flexible working arrangements
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Join us - Let’s Care for Tomorrow.
