GSD RO Customer Care Agent Home

Key Responsibilities :

• Perform front office activities
• Answer telephone inquiries from customers (physical clients or agencies) regarding roadside assistance
• Create roadside assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
• Perform outbound calls to clients and service providers after the claim has been resolved
• E-mail communication within claims department
• Use system to check claims required by customers

Profile Key Requirements:

• Advanced German level minimum C1
• Excellent interpersonal and communication skills
• Customer Centricity
• Attention to details
• Proven track record of working and achieving targets
• Ability to handle and analyze a large amount of information
• Proactive attitude and team spirit
• Good MS Office skills

The benefits we offer, besides our great way of living at work, are:

Foundation:

• Monthly Budget on Benefit
• Subscription to private medical services provider
• Gift tickets for Easter and Christmas on Benefit Platform

Health and Well-being:

• Additional vacation days based on seniority in AZP
• Corporate seminars

You grow:

• Local and International Career opportunities
• 4 different Volunteering Teams you can be part of
• All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

• Fixed salary compensation + performance bonus

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58608 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.