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Sales Support Executive - Italian

Job Level:  Professional
Location: 

Dublin, IE, D12 P651

Available until:  28/02/2023
Area of Expertise:  Product Management
Unit:  Allianz Partners
Employing Entity:  AWP Health & Life SA
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  12115

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24. 

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
 

JOB OVERVIEW
To provide support to the Sales function by responding to sales enquiries, issuing quotations and overseeing the initial preparations involved in incepting new business. The role will involve day to day contact with potential new and existing corporate schemes, intermediaries and with various internal departments to support growth initiatives across the business..

 

KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

  • Ensure that book and experience rated proposals for defined client size (and re-quotes) are issued within agreed turnaround times of receipt of full information. Pro-actively follow up with Sales Managers, Clients and Brokers to obtain any missing details
  • Pro-actively and collaboratively work with the Pricing Team to ensure proposals are issued on time and to a high standard
  • Tailoring of complex Tables of Benefits and terms to match potential clients current level of benefits
  • Ensure internal guidelines for matching Table of Benefits are adhered to
  • Support tender responses for New and existing Clients when required
  • Support the sales process for new medium to large clients by pro-actively reaching out to Sales Managers, Brokers and Clients
  • Create quotation documents using Salesforce and issue  
  • Document and regularly maintain all relevant information in Salesforce
  • Follow up with direct clients
  • Ensure feedback is analysed from failed opportunities or any part of the process to identify areas of improvement
  • Track unsuccessful opportunities for the next years renewal and pro-actively follow up and ask client/broker can we quote again
  • Implementation of new medium to large client ensuring a smooth and seamless transfer
  • Obtain fully signed off documentation in relation to the hand-over of new business to Operations
  • Discuss and negotiate contract amendments with the Legal department and other relevant teams
  • Pro-actively follow up on Company contracts until signed agreement has been received. 
  • Support implementation of large / key  / IGO clients
  • Discover and aims to convert opportunities for cross selling additional products or services 
  • Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
  • Provide a positive and engaging client experience
  • Mainly independently identify and implement efficient solutions to client’s requirements and challenges
  • Ensure tailored processes, products and services are documented and optimised over time to improve efficiency

 


REQUIREMENTS
To be successful in this position you will need to have the following skills/ experience:

  • Experience of at least 3 years in a customer and quality focused environment, producing accurate work within team turnaround times. 
  • Knowledge of Salesforce
  • Fluency in English and Italian
  • Customer focused
  • Strong Communication (verbal & written) and Interpersonal Skills 
  • Strong time management skills and ability to work well under pressure
  • Results Driven
  • Strong Knowledge of Microsoft Office ( Excel, Word)

 

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianzcare.com