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Client Account Representative - Credit Control

Job Level:  Professional

Dublin, IE, D12 P651

Due Date:  04/05/2022
Area of Expertise:  Finance & Accounting
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  9066

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile.

We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

Client Account Representative 

We are looking for a Client Account Representative (Credit Controller) to work as part of the Finance Operations team ensuring delivery of high quality day to day invoicing, debt management, client telephone and email queries in line with the required SLA`s and KPIs. Promote a positive and supportive customer centric culture by developing strong trusting working relationships with peers and management through engagement, ownership, and problem resolution. Drive personal performance and development in line with set goals and objectives, leading by example and influencing department colleagues to perform to their optimum level.


Key Responsibilities

  • Managing the portfolio of clients based on the Aged debt report. Developing relationships and knowledge of specific Individuals and Groups so that queries are answered accurately and in line with the teams SLAs.
  • Deliver a customer centric culture through day to day tasks maintaining a clear to zero/24 hour SLA for both internal and external customers.
  • Maintain both individual and departmental key performance indicators such as Clear to Zero SLA`s, task deadlines and task cost management
  • Act as a key participant within both own team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.
  • Responsible for high quality output of day to day activities in line with role & policies and procedures such as but not limited to; Debt Management, E-mail resolution, Cash allocations, Reporting, Timely Billing, Clint Refunds/write offs, VAT queries.
  • Promote positive, engaged, supportive customer centric and quality ethos in the department ensuring culture aligns with Company Culture.
  • Responsible for process evolvement for relevant functions to ensure the most efficient quality customer focused output is delivered
  • Accountable for review and approval of quality output under remit such as but not limited to extended workbench team/ payment & suspension release approvals.


Experience Required

  • Demonstrate experience identifying and implementing problem solving skills for complex queries.
  • Previous experience dealing with the challenges faced in a customer focused role while in an financial operational capacity.
  • Highly numerate and have experience in complex reconciliation work with strong attention to detail.
  • Experience effectively dealing with high volumes and quick turn around times within pressurised environment.
  • Experience Multi-tasking while meeting challenging deadlines.
  • Working Knowledge & expertise in Individual Credit Control & Group Credit Control
  • Strong knowledge of Microsoft Office (Excel , Word, powerpoint).
  • Working Knowledge of Opus,Egain,Excel - Macro`s, Pivots, vlookup, if`s,Language
  • Additional Requirements
  • Hold a third level business degree or appropriate professional qualification preferable
  • Fluency in German or French is desirable but not essential
  • Valid EU work permit
  • Effective communication skills and self initiative.


As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

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