Claims Handler: Personal Injury Liability Claims

Job Level:  Professional

Dublin, IE, D04Y6Y6

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Employing Entity:  Allianz plc
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  35999
Position Cluster: 

Allianz plc


About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During initial training period, you will be given extensive training in the office and once fully trained, there is a minimum requirement to attend the office 1-2 days a week. In addition you will be required to attend court, in both Dublin and regional venues, for trials, consultations, mediations and client meetings.


Job Purpose/Role:

The successful candidate will become a member of the ROI Personal Injury Liability Claims team. The role will involve the pro-active handling and management of a portfolio of third party personal injury and liability claims from notification through to settlement up to High Court level. An important aspect of this role will be Claims Relationship Management with the successful candidate having responsibility for key clients/schemes relationships.


Key Responsibilities:

  • Proactive management of a portfolio of claims while demonstrating exceptional customer service at all times, to both internal & external customers
  • Claims Relationship Management responsibilities
  • Manage and prioritise daily work flow to ensure customer charters are met
  • Deal with claims in adherence to regulatory requirements such as CPC and CICA
  • Register new claims and liaise with all relevant stakeholders at all stages of a claim
  • Interpret and establish policy cover, indemnity, endorsements, exclusions
  • Evaluate liability through desktop investigation and the instruction of external resources
  • Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
  • Instruct and liaise with the relevant service providers
  • Identify instances of potential fraud; escalating cases to the SIU team where appropriate
  • Negotiate settlement of claims directly with claimants and/or solicitors
  • Attend Court for trials, settlement negotiations and other consultations where required
  • Develop and maintain effective relationships with external contacts
  • Support claims team administration


Essential Qualifications/Experience:

• CIP, Dip CII, Grandfathered or ACII qualification

• A minimum of 3 years’ ROI bodily injury claims handling experience including Circuit Court litigation.


Desirable Qualifications and Experience:

• Prior liability personal injury claims handling experience

•  Previous experience in managing client relationships.

• Third level qualification



**This role is subject to Minimum Competency Code: A recognised insurance qualification for Commercial Lines is required for this position (Full APA or have met the Grandfather criteria for Commercial Lines as per the Minimum Competency Code issued by the Financial Regulator.

35999 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.