Program Manager

Service Delivery Associate – Health Operations

Job Overview:

The Service Delivery Associate will support the Health global claims function in the delivery and ongoing effective management of Claims activities. This is a coordinating role which will involve exposure and ongoing interaction with senior leaders to ensure the management of competing priorities across the global claims function

The incumbent shall be able to collaborate and build relationships with stakeholders across the globe and line of business. With responsibilities in the areas of communications, prioritization, project management, reporting and stakeholder management this position requires an understanding of the day to day business requirements and an ability to coordinate across the management and leadership layer to ensure service delivery.

what you do:

Responsibilities will include, but are not limited to, the following:

• Track the implementation of agreed service delivery actions and targets across the Health claims function
• Assess and advise on competing priorities, ensuring that there is sufficient management time dedicated by management and senior stakeholders to all required areas
• Manage the coordination of communications in conjunction with the Strategic Programs team
• Coordination of both the budgetary planning process as well as the ongoing management of the budget  
• Responsibility for the implementation and ongoing operation of functional level business reviews in support of the claims function
• Management of claims business updates and the tracking of reporting trend analysis
• Transformation: Be a point of contact between global transformation teams and local Operations to adapt execution of global strategy, and engage local teams to advance in relevant projects (E.g. VoC, CX, IRIS, RPA); participate in target discussions on claims digital transformation and the major requirements to be prioritised, steer business execution of agreed-upon strategies
• Performance Management: Review granular OPS KPIs for claims, and participate in performance reviews; Track implementation of remediation and action plans
• Fraud, Waste & Abuse: Track progress across all metrics on fraud, waste and abuse ensuring that agreed plans are implemented and that deviation is highlighted and addressed

What you bring:

To be successful in this position you will need to have the following skills/experience:

• 3+ years’ experience in a business coordination role where you have supported management in tracking the implementation of actions
• Strong knowledge of MS Office and general corporate communication tools including Power BI
• Ability to review and understand data with a capacity to present this in a concise manner
• Capability to operate to tight deadlines where clear summaries are required
• Fluent in English

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

58449 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.