Customer Service Advisor

Job Level:  Professional

Croydon, ENG, GB, CR9 6HD

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Employing Entity:  AWP Assistance UK Ltd
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  30395
Position Cluster: 

Customer Service Adviser – Remote  

Department – Sales and Service  

Location – Remote 

Salary - £22,920.81 

Bonus - £1,500.00 

Start dates - 25th March


The role:  As a customer service adviser you will be helping our customers, dealing with new and existing policies. 


You will be delivering outstanding experiences by providing practical solutions regarding current or new policies. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way.  Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure. 


Hours:  This position is based on a 35-hour week. Shift are covering between 8am and 8pm Monday to Saturday and between 9am and 5pm Sundays. 


Salary  £22.920.81 per annum and up to £1,500 performance bonus 




Home Working requirements: 

It’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair.  You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working.  Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse.  While working, a professional environment should be maintained – no background noise or interruptions please! 


You will need to have a minimum Wi-Fi Internet speed of 20mbps 


You will: 

  • Handle all in and outbound calls in a helpful, polite and professional way 

  • Provide proactive solutions to our customers including any upgrades needed for their policy. 

  • Handle medical screening for any customer who needs to declare a pre-existing condition. 

  • Handle any query and ensure the customers policy is updated with summary notes of any conversation had. 

  • Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress 



About you: 

  • You will have a good level of general education, including Maths & English A-C GCSE or equivalent 

  • A genuine desire to provide a high level of customer service 

  • Have the ability to effectively manage multiple policies 

  • Able to show empathy and remain calm in a pressurized environment 

  • Flexible and able to work a variety of shifts 


  • Previous experience of working from home within a telephone based environment/call centre 


Staff Benefits 


You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. 


In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. 


We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. 


Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. 


We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice 


About Allianz: 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. 

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 


Join us. Let's care for tomorrow.