Claims Manager

Job Level:  Management


Area of Expertise:  Operations
Unit:  Allianz Partners
Employing Entity:  Nextcare Egypt
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  39678
Position Cluster:  Non-Executive



To drive Manage & Drive defined KPIs and identify process improvements and departmental efficiencies through comprehensive analysis.

Expansion of Client Base & expansion of global office base




  • To manage and organise the Global Claims Units ensuring optimum deployment of resources
  • Manage & Develop the KPIs for claims operations across Global Claims Units. To devise and implement claims cost control strategies, liaising where necessary with other relevant parts of the business,
  • Use customer data and trends to develop scalable and flexible best practice solutions for client interaction and services across all locations
  • To continually review the Claims system functionality taking the lead role in identifying required Digital improvements and to liaise as necessary with other relevant parts of the business to achieve these;
  • To develop and implement strategies to continually enhance a strong customer focused culture within the Global claims Units, liaising with other relevant parts of the business as necessary;
  • Lead & Drive change programs: influence, lead and motivate a bright and driven team to enhance their quality and productivity output by implementing relevant business process change.
  • Manage claims authorities in global offices , ensuring robust and efficient controls and quality standards are in place.
  • To develop and maintain good working relationships with Assistance providers and other external suppliers;
  • Ensure efficient and effective case reserve setting throughout the global claims organisation to support actuarial and product development activities;
  • To develop and maintain relationship with major clients, intermediaries and with the Company’s own sales and marketing personnel;
  • Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)



  • 5+ years’ experience in the claims department of an insurance company or TPA facility preferably with International Exposure
  • 5 years departmental management experience within the claims department of an insurance company, with a proven track record as a department leader with very strong people skills. 
  • Degree or appropriate professional qualification


39678 | Operations | Management | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.