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Sr. Workplace Service Manager | Hybrid

Job Level:  Management
Location: 

Chicago, IL, US, 60606

Due Date:  NA
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  8337

 

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

 

What you do:

 

This position will be responsible for managing and overseeing workplace run operations for all OEs in NA. Working closely with the delivery teams to provide excellent customer support and stability across all services. Collaborating with leadership to improve performance and processes as well as rolling out new services.

 

A successful candidate will have background in:

 

  • Accountable for workplace service operations (incl. AVC, AMC) and other ancillary services
  • Work closely with the OE/customers to improve delivery and manage feedback
  • Manage staff, forecast and budgets - Direct and build high performing team. Ensure employee engagement is maintained at high levels. Manage and approve budget levels. Understand and know costs of delivery or services provided. Ensure employee development plans are set and achieved.
  • Manage 3rd party vendors and set expectations for delivery and success of the services
  • Interacts with IT and business leadership to contribute to the IT strategic plan, project portfolio plans, division, department, and individual goals that contribute to the success of Allianz and IT.
  • Be innovative and plan for continuous improvement. Monitor and adjust goals and plan consistent with business and IT leadership expectations.

 

 What you bring:

 

  • 6-7 years of experience required: Solid in leading and directing IT solution delivery.
  • Four-year degree required: Computer Science, Business Finance, or other related field.
  • Technology Certifications, 10 years Business Experience, ITIL, PMI, SDLC.
  • 6-7 years of experience preferred: Has managed several different IT functions and has interacted directly with business leadership.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Great to have you on board.  We care for tomorrow.


Nearest Major Market: Chicago