Senior Case Manager - Personal Injury

Job Level:  Professional

Charlestown, NSW, AU, 2290

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  38208
Position Cluster:  Non-Executive

Senior Case Manager – NSW Workers Compensation, Personal Injury | Charlestown


At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.


We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.


Let’s care for tomorrow, so we can create a better future together, for everyone.


The role


We are looking for a driven and dedicated Senior Case Manager to join our NSW team. As a Senior Case Manager, you will be responsible for returning people back to work and heath utilising your Workers Compensation knowledge and experience coupled with your empathy and passion, as well as developing strong relationships with key stakeholders. This is a permanent, full-time role.


You'll be responsible for


  • Managing a diverse portfolio of claims for corporate clients or government clients.
  • Working in partnership with internal and external stakeholders meeting Allianz’s service principles.
  • Determining liability and timely assessment of treatment requests.
  • Appropriately documenting claims decisions.
  • Utilising claims management systems.
  • Developing and implementing claims strategies that deliver positive and sustainable outcomes.
  • Meeting key compliance and performance measures.
  • Coaching and supporting newer team members.


About you


  • Experience as a Workers Compensation Case Manager or other personal injury lines.
  • You have excellent communication skills both written and verbal with a customer focused approach.
  • You have the ability to handle difficult situations and whilst resolving complex situations in a timely manner.
  • You are proactive with the drive to learn and develop skills.
  • You have excellent time management skills and the ability to adapt when changes occur.


What's on offer?


  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.


About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.


Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.


Join us. Let’s care for tomorrow.