CLIENT SERVICES ADMINISTRATOR SURETY & GUARANTEE

The Role :

 Is responsible for the timely and effective execution of tasks and activities related to Client Services Administration Contract management and Client Services Administration Customer Accounting
Is able to interact with the other members of the  team as a team player 

Future Challenges :

Delivers high quality of services 
Is able to identify and make suggestions for improvement of tasks

Main Activities :

- Executes timely the assigned tasks related to Client Services Administration Contract Management processes:
* contract start  incl tarification and fees
* contract and customer management and incl contract amendments, renewals, terminations 
* deals with 2nd level customer requests assigned
- Identifies potential improvements on processes, organization and reports to the team leader
- Complies with commercial gestures (decisions made)
- Data quality control
- Responsible for timely execution of  the Customer Accounting team assigned tasks during the Policy Life cycles:
 *Compensation, Invoicing for premium and fees
  *2nd level customer request management 
- Ensures contract updates (changes in adresses, in clients' bank account numbers)
- Cash deposit refund, minimum premium complement calls, profit sharing application in cooperation with contract management team
- Active role in onboarding new clients and maintaining good direct contact with client (requestors)

Typical Functional Skills / Experiences :

'- Business expertise:
  * Credit Insurance knowledge (including Products and Services offered)
  * Client Services Administration processes 
  * Knowledge of accounting and claims processes
- Ability to work with/in different IT satelite systems
- Interpersonal skills:
  * Team player
  * Supporting team members
  * Communication skills enabling commercial contacts (answer to customer requests)
- Fluent in Dutch, English and preferably in French

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.