The local CPI team for Allianz Germany within Allianz Technology SE is responsible for the IT service management (ITSM) processes and covers an interesting scope of ITSM activities.

The team is responsible for process excellence in change, problem and incident management for the Allianz Germany OE and acts based on agile principles. This process excellence covers the definition, adjustment, and optimization of the ITSM processes as well as the governance regarding process efficiency and effectiveness.

Furthermore, the CPI team pursues a strategic goal to be the central point of contact for the CPI processes within the local organization.

The major incident center (MIC) for Allianz Germany is also part of the team’s responsibility which is in charge of the central coordination and communication of major incidents. Within the MIC there are two roles to ensure quick resolution of the incident – the MIC-Lead being in charge to coordinate and communicate the resolution process from an E2E perspective and the Major Incident Manger in a supporting role.

Your will

• Support the MIC-Leads in case of a major incident (e.g. documentation, communication and collocation of analytical data)
• Contact person for all involved parties in the incident management process
• Nomination and involvement of required resources during incidents
• Invitation and dispatching of relevant information regarding incidents
• Evaluation of incident tickets to increase transparency and for reporting purposes
• Information and communication towards affected users in terms of impact and cause and expected resolution time of an incident
• Coverage of a 24/7 support model based on weekly on-call duties
• responsible for defining and steering of the incident process for productive IT systems at Allianz Technology for Germany
• Contribution to the optimization of the incident management process focusing on efficiency, transparency, end-to-end-responsibility and securing stable IT operations
• Cooperation with other process and product owners (e.g. change, problem and business service management) for continuous improvement of CPI management

Your skills

“must haves”:

• Basics in ITIL® and IT Service Management
• Ability to quickly understand complex systems and their interactions
• Cooperative and constructive team player
• Willingness to live personal responsibility in an agile way of working
• High assertiveness and persistence
• Willingness to strive personal development and education
• Ability to deal with conflicts and criticism
• Participation in weekly on-call duties (7-10 weeks per year)
• Business fluent German language skills as well as English skills in speech and writing
• Minor readiness to travel to Germany (5-10%)

“nice to haves”:

• Accomplished studies in (business) computer science or an equivalent IT education
• Long-term experience in IT Service Management (especially incident management) is a plus
• ITIL® foundation certification is beneficial
• Working experience in agile frameworks like SCRUM or KANBAN
• Good peer network at Allianz is beneficial, but not required
• ServiceNow knowledge and experience as an ITSM fulfiller
• Excellent technical knowledge of interaction between IT applications, network and infrastructure components (knowledge of Allianz IT systems landscape is a benefit)
• Knowledge of web and cloud technologies as well as basic IT architectures
• Contribution in projects and possibility to undertake technical project leadership at CPI

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

 
35531 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent