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Hybrid Cloud Customer Success Onboarding

Job Level:  Professional
Location: 

Bucharest, Bucuresti, RO, ROU: 02033

Due Date:  21.04.2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Services
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  4094

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group. We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers. Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Responsibilities
Coordinate and communicate with different Allianz group companies on customer requirements; Coordinate onboarding activities with different infrastructure teams (network, server, platform);
Create a plan for onboarding activities for the Hybrid Cloud environment; administrative work;
Document the onboarding processes and create a knowledge base of customer relevant artefacts;
Report on the progress;
Resolve and escalate technical or organization customer issues;

Skills
Very good communication skills in English - written and spoken;
Good coordination and project management skills;
Good technical understanding;
Passion in customer service
Basic understanding of IT infrastructure setup)
Good social and team working skills;
Knowledge in Microsoft Office, Jira, Confluence.


Benefits
We place people at the core of what we do, this is why we are committed to your personal and professional growth:
Complete training curricula available (tailored courses)
International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
Comprehensive Leadership Programs
All you can learn with LinkedIn Learning!
German Language Courses for any level
All you can read with Bookster!
We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
Work from Home Option available
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
WorldClass & 7Card Gym Discounts
Employee Assistance Program - Helpline 24/7
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with rewards & recognition performance-related bonus scheme
Meal and Gift Tickets