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Sr. Specialist - L&H Policy Relations

Job Level:  Professional

Bangkok, TH, 10330

Due Date:  27-Nov-21
Area of Expertise:  Operations
Unit:  Allianz Thailand
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4073

Your day at Allianz Ayudhya

  • Responsible for all POS enquiry related to policy management area including regulator and court case from internal and external customer, mainly agent via phone, Foot prints, email, walk-in, OIC complaint case, and court case.
  • Provide information with quality, correctly and politely tone and handle with 1st call resolution.
  • Call to explain to agents & customers if they have complex cases or protest cases. 
  • Coordinate with the other departments to find out and correct information for reply to the enquiry 
  • Correct all complaints and share them with the team and with the department to improve company services.
  • Follow-up job pending to ensure that the take can be completed
  • Being witness testify at the court and OIC for the OIC case & Court case
  • Prepare the summary report to supervisor after participate at court/OIC
  • Support some NFC task such as process change address, distribute document from e-mail pos.document, pos.unitlink to users
  • Quality Checking on policy churning monthly report
  • Prepare daily/monthly report to supervisor within TAT
  • Prepare summary/analysis report of the POS enquiry and share to related parties 

Must have

  • Bachelor’s Degree in Business Administration, or related field
  • At least 5 years experience in Policy Services functions or insurance business
  • Experience in customer service with customer handling skills
  • Very good communication skills including active listening, verbal and written communication skills
  • Proficient in basic computer skills i.e. Microsoft Office, Typing skills

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.