Job Summary;

Mainly assigned to support Manager - Claims Coordination in handling and solving the complaints from customers, sales channels and OIC. 
This position will consolidate the support information and provide the summary documents to support the cases which are preceded into court. 
Prepare and provide the Claim Relations monthly reports with accuracy and in timely manner.

Job responsibilities;

'1) Complaints Management
- Receive the complaints, and as a contact point between ACCC and VOC/ sales channels/ OIC in handling complaints
- Receive the direct calls from customers/agent , provide the information regarding to claims and provide consultancy services to customers 
- Communicate with and visit OIC to explain the information requests and create the constructive relationship with OIC
- Investigate and approve for the protest cases/ reconsideration, based on the authorization

'2) Report
- Prepare and provide reports regarding to Claims Relations performance
- Review and submit the reports to Claims Administration team with accuracy and in timely manner

Qualifications :

• Bachelor’s or Master’s Degree in Business Administration, Nursing, Business of Sciences (Medical Technology), Law or other related field

• 3 years of experience in Complaints Management, Claim Department , or other related fields in business or insurance industry

Allianz Ayudhya