Specialist - A&H Customer Service - Call Center (ENG/TH)
Job Level:
Professional
Location:
Bangkok, TH, 10330
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Thailand
Employing Entity:
Allianz Ayudhya General Insurance Pcl.
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
52323
Position Cluster:
Non-Executive
Nice to know
Provide good customer service as the first line of contact with after sale service. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Your Day at Allianz Ayudhya
- Answer calls and respond to emails
- Provide customers with product and service information
- Handling customer enquiries and solving problems concerning company services and products
- Update existing customer information
- Process of claim services
- Route calls to appropriate team
- Follow up customer calls untill completion and the members are always informed of the progress.
Must Have
- Bachelor degree or higher level in related fields
- Preferably 2-3 years experiences in service industry.
- Good communication and telephone skills (listening, comprehension, explaining)
- Good written and verbal skills in both Thai and English.
- Able to work under pressure.
Allianz Ayudhya
