International Health Insurance Consultant

Are you passionate about delivering world-class health insurance services and looking to join a dynamic, international, and multicultural team? As a key member of the Global Competence Center for the Asia Pacific region, you will play a crucial role in providing exceptional support to our Australian customers.

Key Responsibilities:

• Handle claims and respond to inbound enquiries about products and services (calls and emails) within standard operating procedures.
• Achieve individual key performance indicators (KPIs) and contribute to overall team KPIs.
• Actively participate in performance reviews, coaching, and training sessions.
• Provide feedback and ideas for continuous improvement to the Insurance Leadership team.
• Adhere to rosters and scheduling in support of business requirements.
• Accurately log enquiries to enable precise reporting on client-specific data and trends.
• Transmit reports and carry out any additional tasks and duties as required by the Team Leader.

Qualifications:

• Fluent/native English communication skills (TOEIC 800+, if have).
• Previous experience in a customer service environment.
• Excellent interpersonal and communication skills.
• Strong attention to detail, with proven problem-solving and analytical skills.
• Willingness and ability to work based on the Australia time zone.

Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

57018 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 

Join us. Let's care for tomorrow.