Claims Examiner/Assessor (Travel Insurance)

Job Summary:
As a Claims Examiner, you will be responsible for processing daily travel insurance claims in accordance with service level agreements. You will ensure high standards of service quality and productivity targets are met, contributing to the overall success of the claims team. This role involves processing medical and extended warranty claims, evaluating policy validity, liaising with internal and external stakeholders, and ensuring timely, cost-effective claim management.

Key Responsibilities:

• Process medical and extended warranty claims according to policy conditions and timelines.
• Review and follow up on medical information for claims assessment.
• Coordinate with internal teams, providers, and partners to manage emergency medical claims.
• Prepare and provide management reports showcasing the achievement of service standards.
• Ensure customer service excellence by professionally addressing inquiries and solving problems.
• Maintain accurate records and prepare documentation in line with service standards.
• Report directly to the Medical Claims Manager and assist in claim approvals or denials.

Qualifications:

• Bachelor’s Degree in a related field.
• 1-2 years of experience in the insurance industry, especially travel insurance (advantageous but not mandatory).
• Open to fresh graduates with strong communication and problem-solving skills.
• Good proficiency in English (reading, writing, speaking).
• Computer literacy with basic knowledge of MS Word and Excel.
• Strong teamwork and collaboration skills.

Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.