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Customer Care Consultant

Job Level:  Professional

Auckland, AUK, NZ, 0622

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4063
  • Global Insurance company based in Takapuna
  • Flexible and accommodating work environment
  • Full time permanent, Monday to Friday 8:30am – 5:00pm


Bring your strong customer communication skills in this inbound contact centre to assist to support and guide our customers with their policies.


At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


About the role

We are looking for a new team member, to join our brilliant inbound contact centre team.  As one of our Customer Care Consultants you will display strong rapport building skills along with a solution-based positive attitude  Your core role will be assisting our customers who are taking out a new  policy or have questions around their existing cover.  This helps to provide our customers with clarity and peace of mind that they will be covered throughout the duration of their policy.  In this team, you will also have the opportunity to support and guide our customers should they need to make a claim. 


You’ll be responsible for:

  • Managing queries, requests, and complaints from our customers with an exceptional level of customer service;
  • Providing quotations and issuing policies and documentation to our customers;
  • Process medical assessments using on-line system;
  • Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the best possible level of service;
  • Proactively provide support to other Customer Care team members, and other key internal stakeholders within the business.


Important to your success:

Here at our Allianz Partners office in Takapuna, we are all about helping our customers in every way we can. In this key position, you will need to have excellent customer service skills and an engaging phone manner to support our customers.

You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that our customers feel comfortable and confident when talking to you about their policy and requirements. 


Other skills and experience include:

  • Strong interpersonal and problem solving skills;
  • Genuine ability to display empathy coupled with strong emotional intelligence;
  • Great communication skills both written and verbal;
  • Be highly adaptable and familiar with working in a fast-paced environment;
  • Be a team player with a ‘can do’ attitude ;
  • Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word;
  • Be able to multi-task and handle a range of products in a highly regulated environment;
  • Be passionate about helping people and finding a solution to their needs;
  • Have a demonstrated track record of great performance, proven reliability and hard work.


This is a great opportunity to join a small, tightly knit team, who work well together and provide an excellent service to our wider business. 


What’s on offer?

Our employees play an important part in our success.  We appreciate that each of our employees has unique needs and ambitions and we enjoy being a part of their journey.  Feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging.  Plus, we offer a wide range of benefits to suit.


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances.


About us

Helping people is at the core of what we do. We partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for our customers.


Headquartered in Auckland, our team provides travel insurance, emergency assistance and pet insurance to our customers and partners throughout New Zealand.


Allianz Partners is a global business and the world’s largest travel insurance and assistance provider.  Allianz Partners’ worldwide presence means customers can rely on us 24/7 to deliver globally consistent services, implemented with local expertise.  


As part of the Allianz Group, we have a strong foundation. Yet we have the ability to be innovative and nimble, to push technological and geographical boundaries. Our agile approach allows us to be flexible and responsive to the ever-changing landscape in which we operate. We are future ready. 


To find out more about us visit www.allianzpartners.co.nz


Let’s care for tomorrow.  For actively improving our customer experiences. Care to join us?