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Claims Consultant

Job Level:  Professional

Auckland, AUK, NZ, 0622

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4014
  • Global Insurance company based in Takapuna
  • Passionate about delivering exceptional customer experience
  • Full time permanent, Monday to Friday 8:30am – 5:00pm


For the big and small moments in our customers lives.


At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas and feel proud to be part of a company where helping people is at the core of what we do. Let’s care for everyone’s tomorrow so we can create a better future together.


About the role

We currently have an exciting opportunity for a talented claims professional with drive and enthusiasm to join our highly passionate and motivated claims team who are dedicated to the critical service they provide our business.

Our Claims Consultant role is a front line position, which will provide exceptional customer service, solutions and advice to our customers who may need to lodge a claim under one of our insurance lines i.e. have experienced situations whilst travelling; have sick/injured pets.  In this role, you will work closely with our customers to understand their claim details and provide relevant information, solutions, as well as, determining claim outcomes utilising numerous insurance policies. 


You'll be responsible for:

  • The end to end assessing of our Insurance claims
  • Monitoring inboxes and loading claims
  • Answering queries from our Customer Care Teams
  • Liaising with customers over the phone
  • Communicating with external partners and providers


Important to your success:

Here at Allianz Partners we are all about helping and assisting our customers in every way we can so for this role you will have excellent customer service skills and an engaging phone manner to support our customers.  You will have the type of personality, which naturally establishes rapport with new people to quickly build customer confidence and also professional working relationships across Allianz Partners.


You will be passionate about providing assistance and being the positive voice on the end of the phone in people's time of need.


This role has loads of variety as you will be dealing with a wide range of customers and claims each day.  You will be resilient and able to work under pressure while still providing the great service our customers expect.  We also require our candidates to be agile and flexible as workloads are impacted by seasonal holiday patterns and unforeseen world events, including natural disasters.


Other skills and experience include:

  • Experience in processing of claims, travel insurance desirable
  • Previous experience managing customer enquiries either face-to-face; or in a busy call centre or customer environment
  • Strong communication skills both written and verbal with excellent influencing skills and a passion for claims handling;
  • Strong focus on delivering exceptional customer service;
  • Excellent problem solving and analytical skills to make sound claims assessments, with experience in end to end claims management;
  • Strong attention to detail and superior organisation abilities;
  • Demonstrate proficiency with Microsoft applications.
  • The ability to multi-task and handle a range of products in a highly regulated environment
  • Be passionate about helping people and finding a solution to their needs
  • Have a demonstrated track record of performance against targets/deadlines/goals/KPI's


What’s on offer?

Our employees play an important part in our success.  We appreciate that each of our employees has unique needs and ambitions and we enjoy being a part of their journey.  Feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging.  Plus, we offer a wide range of benefits to suit.


Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances.


About us

Helping people is at the core of what we do. We partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for our customers.


Headquartered in Auckland, our team provides travel insurance, emergency assistance and pet insurance to our customers and partners throughout New Zealand.


Allianz Partners is a global business and the world’s largest travel insurance and assistance provider.  Allianz Partners’ worldwide presence means customers can rely on us 24/7 to deliver globally consistent services, implemented with local expertise.  


As part of the Allianz Group, we have a strong foundation. Yet we have the ability to be innovative and nimble, to push technological and geographical boundaries. Our agile approach allows us to be flexible and responsive to the ever-changing landscape in which we operate. We are future ready. 


To find out more about us visit www.allianzpartners.co.nz


Ready to apply?


Let’s care for tomorrow.  For actively improving our customer experiences. Care to join us?