After Sales Support Production Officer
LB
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Main Tasks:
Provide feedback to internal and external customer’s queries in a professional demeanor within TAT.
Manage inclusion of new payers’ products in the system
Manage inclusion of new insured as requested by the Payer or the operation
Perform data error correction and alteration of client database to meet client’s requirements
Maintain high quality of card printing (when applicable) to satisfy clients’ preset standards of service
Close month and issue reinsurance statement of account for payers and reinsurers in a timely manner.
Respond to the requests and queries of Self-Funded Scheme Group and HR Entities.
Report bugs to IT Division, sign off release notes and share related enhancements with concerned parties when applicable.
On time delivery and coordination of outputs
Delivery in accordance with specification/ documentation
Product Review participation & implementation
Day-to-day management of customer and internal Relations
Report regularly on performance as such would be related to quality/quantity aspects to allow for proper recognition of work evaluations.
Active involvement in the implementation and continuous improvement of TAT
Minimum Requirements:
Education: Bachelor’s degree in Insurance Sciences
Experience: 2+ years experience in the Insurance Industry, TPA , Reinsurance, Hospitals or Medical Centers exposure is a plus Physically fit to carry out duties
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.
